Privacy Policy
Responsible for the processing of the Data:
Go Vocal NV - Pachecolaan 34 - 1000 Brussels - Belgium
Contact e-mail address: support@govocal.com
Organization: //insert client contacts
1. PRIVACY POLICY
This ‘Privacy Policy’ applies to the ‘Personal Data’ collected by Go Vocal on behalf of the organization through this website.
2. WHAT ARE PERSONAL DATA?
In this Privacy Policy, Personal Data refers to information that makes it possible to identify you. An identifiable person is someone who can be identified, either directly or indirectly, in particular by referring to an identification number or to one or more factors that are linked to physical, physiological, mental, economic, cultural or social identity. A typical example of personal information is your name and email address.
3. WHAT PERSONAL DATA DO WE COLLECT?
We might collect your Personal Data from the following three sources:
3.1 Personal Data that you provide during the registration process on the Platform, some of which are optional.
The personal data that we might collect from you are:
- First and last name
- E-mail address
- Year of birth
- Gender
- Area of residence
- Preferred language
This list can be extended on request of the organization. If you choose to sign-in via a 3rd party authentication provider as Google Accounts, Facebook or FranceConnect, we will get this data from them. If you choose to verify your identity with a 3rd party identity provider as COW, FranceConnect or CSAM, we will get this information from them.
3.2 Personal data that you provide when taking participative action on our platform.
Every action you take on the platform (voting, posting an idea, writing a comment, answering a poll,…) is registered and stored. This data is also linked to your registration data (3.1), implying that the organization can link your platform profile to this participation data.
3.3 Personal Data that we collect when you visit our platform.
We (and third party processors acting on our behalf) collect information about usage of our platform for assessing the good functioning and security of the platform. To this end, we collect technical information that can identify you, such as your IP address and browser details. By using our services you agree to this data being collected.
We also gather usage data to improve our services, you can opt-out of this collection at all time from the consent manager.
4. HOW DO WE USE PERSONAL DATA?
We might use your personal data for the following purposes:
- First and foremost, to communicate your input to the organization with relevant context, and to draw aggregated reports of all the data collected on this platform to assist their decision-making.
- To create and maintain your user profile on this website.
- To manage the identification and authentication of users.
- To provide information about your community and/or alert you when activities on the platform may interest you. You can opt-out of user emails from your user profile at any time.
- To improve our services and monitor their functionalities.
The personal data is only stored and processed for the period required for the purpose of the processing. After that, the data will be deleted or anonymized.
5. WITH WHOM DO WE SHARE YOUR PERSONAL DATA?
We share your personal data with the organization on behalf of which we gather this data. We share your data to the sub-processors working on our behalf. We will never sell or rent your personal data to other service providers, nor will we share your Personal Data with any service providers who are not compliant with the GDPR.
6. WHERE DO WE TRANSFER YOUR PERSONAL DATA TO?
We only transfer your Personal Data to service providers established outside the European Economic Area if they comply to art 44 GDPR. All US-based service providers comply to Privacy Shield, which means they have to uphold to the privacy and security standards of the GDPR even though the are based in the US.
7. WHAT RIGHTS DO YOU HAVE?
You have the right to view your personal data at any time, as well as the right to be informed of the use that Go Vocal makes of your personal data.
7.1 Right to rectification, erasure and restriction of processing
You are free to decide whether or not to provide your personal data to Go Vocal. In addition, you always have the right to request Go Vocal to correct, supplement or remove your personal data. You acknowledge that a refusal to provide or a request for the erasure of personal data means that certain services can no longer be delivered. You may also request that the processing of your personal data is limited. If you choose to remove your account from the platform, the personal data that was collected about you will be removed from our servers. Some personal information about you might remain in the logging data we keep for security and legal reasons for up to 30 days.
7.2 Right to object
You have the right to object to the processing of your personal data for serious and legitimate reasons. In addition, you always have the right to object to the use of your personal data for direct marketing purposes; in such cases, you do not have to state reasons.
7.3 Right to data portability
You have the right to obtain the personal data you have provided to Go Vocal in a structured, typical and machine-readable form and/or have such transferred to different controllers.
7.4 Right to withdraw consent
Insofar as the processing is based on your prior consent, you have the right to withdraw this approval.
7.5 Exercising your rights
You can exercise your rights by contacting Go Vocal to this end, either by email to support@govocal.com, by post to Pachecolaan 34, 1000 Brussels, Belgium or by using the “Contact us” form on our Website, provided you enclose a copy of the front of your identity card.
7.6 Automated decision-making and profiling
The processing of your personal data does not include profiling and shall also not be subjected by Go Vocal to automated decision-making.
7.7 Right to lodge a complaint
You have the right to lodge a complaint to the Privacy authority of your country, or the Belgian Privacy Authority under which authority Go Vocal falls: Drukpersstraat 35, 1000 Brussels, Belgium, Tel +32 (0)2 274 48 00, Fax +32 (0)2 274 48 35, e-mail: contact@adp-gba.be. This does not affect relief before a civil court.
8. ADDITIONAL INFORMATION ON DATA COLLECTION AND PROCESSING
Legal procedures
Go Vocal and the Organization we process this data for might use the Personal Data of the User for legal purposes, for the court or legal proceedings preceding phases in the event of unlawful use of this Application or the related services. The User is aware that Go Vocal and the Organization we work with might be obliged to disclose the personal data at the request of competent government institutions for the processing of the Data. The legal basis for this processing is the acceptance of the terms and conditions (contractual basis) and given consent.
Security Measures
Go Vocal has developed security measures which have been adjusted at the technological and organisational level to prevent the destruction, loss, falsification, changing, prohibited access or the erroneous disclosure to third parties of personal data as well as any other prohibited processing of this data. Under no circumstances can Go Vocal be held liable for any direct or indirect loss resulting from the incorrect or unlawful use of your personal data by a third party. You must at all times comply with the security instructions, including by preventing all prohibited access to your login details and password. You are solely responsible for the use made from the website on your computer, IP-address and your identification details, as well as for the confidentiality of such.
Changes to this privacy policy
Go Vocal reserves the right to change this privacy policy at any time by notifying Users on this page. We encourage you to check this page for possible changes. The date of the last change is indicated at the bottom of the page. If a User objects to any change in the policy, the User must not continue to use this Application. Unless otherwise indicated, the valid Privacy Policy applicable at that time applies to all Personal Data that we have collected.
Most recent update: 17/12/2019